The focal point of our collection strategy is identifying both a willingness and ability to pay while maintaining a consultative and customer service philosophy to debt resolution. Using our unique, systematic approach to analytics, we can determine a consumer’s propensity for payment and arm our collection staff with enough information for a successful outcome.
Data acquisition and retention through various trusted channels allows us to create a birds-eye view of your clients’ accounts. The procured data is compiled to formulate consumer profiles, which are subject to stringent analysis for determining segmentation procedures.
The key components considered when deciding the most appropriate collection strategy include a consumer’s financial, credit, demographic and other historical data. With this information readily available, our collection specialists can focus on remaining compliant, compassionate and most importantly--converting conversations into revenue.